Library Technology Guides

The 2013 RMG Seminar reinforces principles of the ReadersFirst initiative to improve e-book access and services for public library users. As of today 179 library systems representing 166 million readers have signed up to become ReadersFirst Coalition Partners.

Rob McGee, convener of the seminar, along with Marshall Breeding invite Industry players – vendors, librarians, customers of libraries -- to submit comments in advance about the RMG Challenge and vision statements to this blog posting and to report in person on progress, issues, and concerns during town hall discussions at RMG's 25 January 2013 Seminar at the American Library Association Midwinter Meeting in Seattle.

Vision Statements for Public Library Customer Services and Content Delivery

(from RMG's RFIs, RFPs, and Market Research Requests)

The Library provides its readers, viewers, listeners, gamers, and tactile users with the content they want in the languages and formats they prefer: print, electronic, audio, multimedia, interactive, tactile.

1. Single-search discovery of relevant content in all formats (print, electronic, audio, multimedia, interactive, tactile) and languages to granular levels, e.g. . article . chapter . quotation . verse . image
   1. Library-owned, licensed, rented, and borrowed content
   2. State-library provided databases and other e-resources
   3. Government documents
   4. Open e-content from curated sources, including
      • Curated web sites
      • Digital Public Library of America
      • Internet Archive
      • Project Gutenberg
      • Others
2. Commercially provided content available through pay-on-demand arrangements between suppliers and libraries for purchase and rental of:
   • e- and p- books available through arrangements for Patron Driven Acquisitions (PDA) and Demand Driven Acquisitions (DDA)
   • Articles and chapters available through PDA/DDA
3. Fulfillment of Customer's one-click request to
   1. Hold p- and other physical items for pick-up at the Library, or delivery

   2. Download e-content to customer's designated devices
      • Including Library owned and rented content acquired and delivered on demand (PDA/DDA)
   3. Schedule reading, viewing, listening, and customer support sessions with needed devices, facilities, and staff at the Library

4. Request fulfillment through Interlibrary Loan

5. Options for Customers' demand-purchase/rental and download/delivery of e- and p- resources not otherwise available from the Library
6. Customer relations management and services that maintain profiles and alert users about new resources, library events and programs, etc.; and seamlessly manage customers' use, borrowing, purchase, and rental of content.

Marshall Breeding Sep 12, 2012 14:42:09 Link to this thread