What librarians say about Robert Rowen and Library Automation Management:

• The Automation project initiated in 1998 has been a very gratifying experience, the challenges encountered along the way notwithstanding. Bob Rowen provided us with the various options of choosing an automated system, advised us on the pros and cons of each, guided the retrospective conversion both the in-house and the out-sourced, helped us implement the circulation module, and instructed us on the details of maintaining the collection. Bob responded to our communications with great immediacy and met with us regularly. In being able to rely on his expertise and his troubleshooting, the librarians were able to navigate the ocean of details with relative calm and a feeling of security. I do not believe we could have accomplished this as successfully on our own. The professional library staff ...are very appreciative of the adminstration's agreeing to employ Robert Rowen on our behalf. -Library Director of a three library campus on NYC's Upper East Side.
  

•  "Thanks for all your assistance - especially that performed above and beyond the call of $$$.     I am truly grateful!" NYC Public HS Librarian, February, 1998.

• "...a willing and highly capable advisor during my initial foray into library automation." Public Library Director, Belchertown, MA
  

• "continued to be wonderfully supportive....we inundated him with questions....he cleared up our confusion....settled our questions." Librarian, Albany NY High School
  
• "knowledgeable and patient and has enabled both of our librarians to get up and running." Computer Coordinator, Spring Valley NY school district
  
• "(Our MLS students) were really enthusiastic about the presentation. "That guy's good!" was one comment." Pratt Institute Library School
  
• "We had begun the arduous task of automating our library....in addition to various hardware snags, my staff and I became continually confused with various components of the program....he got us up and running. This kind of dedication....compassion for clients, and general "nice-guyness" just can't be left uncomplimented. I wish more consultants took their commitments as seriously as Bob Rowen does." Elementary librarian, Three Village Schools, Long Island, NY
  
• "What a relief! ....Now our vision of library services is a working reality." Library staff, Bergtraum HS, New York City
  
• "Bob's patience and assistance strongly influenced our beginning automation this year in 5 locations." Librarian, Springvale, ME
  
• "A million thanks for your spirited and information-packed 2-days." District Librarian, Middletown, RI
  
• "For the first time....I felt excited about the prospect of automating our library." Librarian, NY Metro Chapter, Association of Jewish Libraries
  
• "I am writing regarding the exceptional service we have had....Bob has been an indubitable asset....has successfully interfaced with the (library software company's) staff when we encountered delivery or technical issues....you are the glue that keeps (the library system) together" Director of Instructional Computer Services, Clifton Park NY Schools
  
• "My Board members are almost as pleased with me as I am with you....the advantages of automation have been proven yet again and you have saved me and the staff a lot of worry and work!" Director, Public Library in Winsted, CT
  
• "We all thank Bob for his fine presentation and for his unending patience and good nature." Fairfield CT County Consortium of School Libraries
  
• "....personable and good at staying on task yet deals with questions thrown in throughout...." Librarian, Oswego, NY

Original letters and notes available on request

Library Automation Management
101 Clark Street, 27C
Brooklyn Heights, NY 11201,
(718) 834-1414

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